Privacy Policy
This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from our website. By accessing our website or using our services, you agree to the practices described in this policy.
1. Information We Collect
Information You Provide Directly
We collect personal information when you place an order, create an account, contact us, or otherwise interact with our store. This information can include your full name, email address, billing and shipping address, phone number, order details and purchase history, customer service communications, and information you voluntarily share through reviews, surveys, or promotions. Payment details are processed securely and tokenized by our payment providers, and we do not store full payment information.
Information Collected Automatically
When you browse our website, certain technical and usage data is collected automatically. This can include your IP address, device type, browser type and version, pages viewed, time spent on pages, referring websites or advertisements, and cookies or analytics data.
Information From Third Parties
We can receive limited information from trusted third-party partners such as payment processors, shipping providers, and marketing or analytics platforms. This information is used solely to fulfill orders, prevent fraud, and provide customer support.
2. How We Use Your Information
We use your personal information only for legitimate business purposes, including processing and fulfilling orders, verifying payments and preventing fraud, coordinating shipping and delivery, managing returns and customer support requests, improving website functionality and user experience, sending promotional communications when you have opted in, and complying with legal, tax, or accounting obligations. Your information is never used for unrelated purposes.
3. Sharing Your Information
Service Providers
We share personal information only with trusted service providers who assist in operating our store, such as payment gateways, shipping carriers, fraud prevention services, customer support providers, and hosting or IT partners. These providers receive only the information necessary to perform their services and are required to protect it.
Legal Requirements
We can disclose personal information if required to do so by law, court order, or governmental authority.
We do not sell, rent, or trade your personal information to third parties.
4. Shopify Hosting & Platform
Our store is hosted on Shopify Inc., which provides the e-commerce platform, secure checkout environment, hosting infrastructure, and analytics services. Shopify processes certain personal information related to checkout security, cookies, and payment authentication.
You can review Shopify’s Privacy Policy at: https://www.shopify.com/legal/privacy
5. Cookies
Cookies are small data files stored on your device that help enhance your browsing experience. We use cookies to maintain shopping cart sessions, improve website performance and analytics, customize your experience, and measure marketing effectiveness. You can disable cookies through your browser settings, though some website features can not function properly. Cookie consent can be withdrawn at any time through your browser settings.
6. Your Privacy Rights
Depending on your location, you can have the right to access the personal information we hold about you, request corrections to inaccurate data, request deletion of your information where legally permitted, withdraw consent for marketing communications, and request data portability or limitation of processing.
To exercise your privacy rights, please contact us at: support@siesta101.com
7. Third-Party Services
Some services necessary to complete your order, such as payment processors and shipping carriers, operate independently from us and have their own privacy policies. These can include PayPal, Apple Pay, Google Pay, Shopify Payments, and logistics partners. We encourage you to review their privacy practices before using their services.
8. Data Retention
We retain personal information only for as long as necessary to fulfill orders and refunds, comply with legal or accounting requirements, prevent fraud or abuse, and resolve disputes. Certain transactional records can be retained for up to seven (7) years where required by law.
9. Data Security
We use industry-standard technical and organizational measures to protect your personal information, including SSL encryption, secure hosting environments, tokenized payment processing, firewalls, and restricted staff access. While no system is completely secure, we work with reputable providers to safeguard your data.
11. International Data Transfers
Your personal information can be stored or processed outside your country of residence, including by logistics, fulfillment, or technology partners. All international data transfers are handled in accordance with applicable data protection laws and privacy standards.