Frequently Asked Questions
Orders and Payment
What currency are your prices in?
All prices are shown and charged in US Dollars (USD $).
Is my payment information secure?
Yes. Payments are processed securely through Whop and its third-party payment partners, and we never store your full card number on our own servers.
When is my card charged?
Your payment method is charged at the moment you place your order.
Can I cancel my order after placing it?
Yes, as long as it has not shipped yet. Email support@siesta101.com as soon as possible. Once an order has shipped, it can no longer be canceled, and our Refund and Return Policy applies instead.
Shipping and Delivery
Do you ship internationally?
No, we currently ship only within the United States.
How long will my order take to arrive?
Orders are processed within 1-3 business days, and transit typically takes 5-11 business days, for a total estimated delivery time of 6-14 business days.
How much does shipping cost?
We currently ship free of charge within the United States. See our Shipping Policy for full details.
How can I track my order?
You will receive a shipping confirmation email, followed by a separate email with your tracking number, once your order ships.
What if my order is delayed or missing?
Delays can happen because of carrier issues, weather, or high order volumes. If your order has not arrived within 3 business days of the estimated delivery window, contact us at support@siesta101.com.
Returns, Exchanges, and Refunds
What is your return policy?
You can request a return or exchange within 30 days after delivery, as long as the item is unused and in its original condition. See our Refund and Return Policy for full details.
How do I start a return?
Email support@siesta101.com with your order number, item details, and the reason for the return.
Do I have to pay for return shipping?
Only if the return is not because of our error. If we sent you a damaged, defective, or incorrect item, we cover the cost of return shipping.
How long do refunds take?
Once your return is approved, refunds are issued to your original payment method within 14 business days.
Can I exchange an item instead of returning it?
Yes. We process exchanges once we have received and approved the returned item. If the item you want is unavailable, we will issue a refund instead.
Privacy and Cookies
What personal information do you collect?
Things like your name, email address, shipping and billing address, order history, and payment-related details. See our Privacy Policy for the complete list.
Do you sell my personal information?
No, we do not sell or rent your personal information for money.
How can I exercise my privacy rights?
Email support@siesta101.com. Depending on where you live, you may have rights to access, correct, delete, or opt out of the sale or sharing of your personal information.
General
How can I contact customer support?
Email us at support@siesta101.com.
Where can I find your Terms of Service?
See our Terms of Service for the full terms that apply to using this website and placing an order.