Privacy Policy

This Privacy Policy explains how Siesta101 ("Siesta101," "we," "us," or "our") collects, uses, shares, and protects personal information when you visit our website, place an order, contact us, or otherwise use our services.

By using our website, you acknowledge the practices described in this Privacy Policy.

Personal Information We Collect

Depending on how you interact with Siesta101, we may collect the following categories of personal information:

Contact information: such as your name, email address, telephone number, billing address, and shipping address.
Order information: such as the products you purchase, order value, delivery details, order history, and return or refund information.
Account information: if customer accounts are available, such as login details and account preferences.
Payment-related information: payment transactions are processed through Whop and supported payment providers. We may receive limited payment-related information, such as payment status, transaction identifiers, and the type of payment method used.
Device and technical information: such as IP address, browser type, device type, operating system, website activity, referring pages, and cookie information.
Customer service information: information you provide when you contact us by email, telephone, or through our contact form.
Marketing preferences: such as whether you have chosen to receive promotional communications from us.

How We Collect Information

We may collect personal information:

Directly from you when you place an order, submit a form, create an account, contact us, or communicate with our customer service team.
Automatically when you use our website, including through cookies and similar technologies.
From service providers that assist us with operating our store, processing payments, fulfilling orders, delivering packages, preventing fraud, providing analytics, or supporting customer service.

How We Use Personal Information

We may use personal information for purposes including:

Processing, confirming, and fulfilling orders.
Arranging shipping and delivery.
Processing returns, refunds, cancellations, or replacements.
Providing customer service and responding to inquiries.
Maintaining and improving our website and services.
Detecting and preventing fraud, abuse, security incidents, and unauthorized transactions.
Maintaining business, transaction, tax, and accounting records.
Complying with applicable legal and regulatory obligations.
Sending service-related communications about orders, deliveries, returns, refunds, or account activity.
Sending marketing communications where permitted by law and according to your preferences.

Whop

Our online store is hosted by Whop. Whop provides the e-commerce platform that allows us to offer products and services through our website.

As part of providing these services, Whop may process personal information relating to customers and website visitors. Whop's processing of personal information is governed by its own privacy practices.

You can learn more by visiting Whop's Privacy Policy.

Payment Processing

Payments made through our store are processed using Whop and/or supported third-party payment providers.

Payment information may be collected and processed directly by the applicable payment provider in accordance with its own privacy and security practices. Siesta101 may receive transaction information necessary to confirm and administer your purchase.

Sharing Personal Information

We may share personal information with service providers and other parties when reasonably necessary to operate our business and provide our services.

These may include:

Whop and e-commerce service providers.
Payment processors and financial service providers.
Shipping, fulfillment, and delivery providers.
Website hosting, technical support, and security providers.
Analytics and performance service providers.
Customer service and communication providers.
Professional advisers, such as accountants, legal advisers, or other consultants where necessary.
Government authorities or other parties where disclosure is required by applicable law.

We may also disclose information when reasonably necessary to protect our rights, investigate fraud or security issues, comply with legal obligations, or respond to lawful requests.

Advertising and Marketing

Where applicable, we may use advertising, analytics, or marketing technologies to understand how visitors interact with our website and to measure the effectiveness of our advertising.

These services may use cookies or similar technologies and may process information about your device and browsing activity according to their own privacy practices.

Where required by applicable law, we will request consent before using non-essential cookies or similar technologies.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to operate the store, remember preferences, maintain shopping-cart functionality, improve website performance, understand website usage, prevent fraud, and support advertising or analytics where applicable.

Some cookies are necessary for the website to function, while others may be optional depending on their purpose and applicable law.

You may be able to manage cookies through your browser settings and, where available, through the cookie preference tools displayed on our website.

Disabling certain cookies may affect some website features or functionality.

Data Retention

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing customer service, maintaining business records, resolving disputes, preventing fraud, and complying with applicable legal, tax, accounting, and regulatory requirements.

The specific retention period may vary depending on the type of information and the reason it is required.

Security

We use reasonable administrative, technical, and organizational measures intended to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no internet transmission, electronic storage system, or security method can be guaranteed to be completely secure.

Your Privacy Rights

Depending on where you reside and the laws that apply to you, you may have certain rights regarding your personal information. These rights may include the ability to:

Request access to personal information we hold about you.
Request correction of inaccurate personal information.
Request deletion of certain personal information.
Request information about how your personal information is used or disclosed.
Withdraw consent where processing is based on consent.
Opt out of certain marketing communications.
Exercise other privacy rights provided by applicable law.

Privacy rights vary by jurisdiction and may be subject to legal exceptions.

To submit a privacy request, contact us at support@siesta101.com.

We may need to verify your identity before completing certain requests.

Marketing Communications

If you receive promotional emails from Siesta101, you may unsubscribe by using the unsubscribe link included in the communication or by contacting us.

Even if you unsubscribe from promotional communications, we may still send non-promotional messages necessary to administer an order, refund, return, account, or customer service request.

Children's Privacy

Our website and products are not intended to collect personal information knowingly from children in violation of applicable law.

If you believe that a child has provided personal information to us improperly, please contact us so that we can review the matter and take appropriate action where required.

Third-Party Websites

Our website may contain links to websites or services operated by third parties.

We are not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review the privacy policies of any external website you visit.

Business Transfers

If our business is involved in a merger, acquisition, restructuring, financing, sale of assets, or similar business transaction, personal information may be transferred as part of that transaction where permitted by applicable law.