Shipping Policy

At Siesta101, we aim to make our shipping process clear and easy to understand. This Shipping Policy explains where we ship, our processing and delivery timeframes, shipping costs, order tracking, and what to do if you experience a delivery issue.

Shipping Destination

Siesta101 currently ships orders within the United States.

At this time, we do not offer international shipping.

Shipping Cost

Shipping is free on all orders.

There is no minimum purchase amount required to receive free standard shipping unless otherwise stated during a specific promotion.

Order Cut-Off Time

Our daily order cut-off time is 2:00 PM ET.

Orders placed before 2:00 PM ET on a business day will begin processing according to our standard processing timeframe.

Orders placed after 2:00 PM ET, on weekends, or on applicable public holidays will begin processing on the next business day.

Processing Time

Orders are normally processed within 1-3 business days.

Processing includes order verification, preparation, packaging, and handoff to the shipping carrier.

Business days are Monday through Friday, excluding applicable public holidays.

Transit Time

After an order has been processed and transferred to the carrier, the estimated transit time is 5–11 business days.

Transit time refers to the period between the carrier receiving your package and the package being delivered to the shipping address provided during checkout.

Estimated Total Delivery Time

The estimated total delivery time is 6-14 business days.

  • Processing time: 1–3 business days
  • Transit time: 5–11 business days
  • Total estimated delivery time: 6–14 business days

The total delivery timeframe begins when your order enters processing and does not include weekends or applicable public holidays.

Order Confirmation

After placing an order, you will receive an order confirmation using the contact information provided during checkout.

Please review your order details carefully and contact us as soon as possible if you notice an error.

Shipping Confirmation and Tracking

Once your order has been shipped, tracking information will be provided when tracking is available for the shipment.

Please allow some time for the carrier's tracking system to update after receiving your shipping confirmation.

Carrier tracking updates are provided by the applicable shipping carrier and may occasionally take additional time to appear.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please check your shipping information carefully before completing checkout.

If you discover an address error after placing an order, contact us as soon as possible. We will attempt to assist where possible, but we cannot guarantee that an address can be changed once an order has entered processing or has been transferred to the carrier.

Delivery Delays

Although orders normally arrive within the estimated timeframe, occasional delays may occur due to circumstances outside our reasonable control, including:

  • Carrier disruptions or operational delays.
  • Severe weather conditions.
  • High-volume shipping periods.
  • Public holidays.
  • Incorrect or incomplete delivery information.
  • Transportation or logistics disruptions.

If your order has not arrived within the expected delivery timeframe, please review the available tracking information first and then contact our customer service team if additional assistance is required.

Packages Marked as Delivered

If your tracking information shows that your package has been delivered but you cannot locate it, please:

  • Check the delivery area around your property.
  • Check with other members of your household or building.
  • Check with neighbors where appropriate.
  • Review the carrier's tracking information for delivery notes.
  • Contact the shipping carrier for additional delivery information.

If you still cannot locate the package, contact Siesta101 and provide your order number and relevant tracking information so we can review the situation.

Lost Packages

If tracking indicates that a package may have been lost in transit, please contact our customer service team.

We may review the shipment information with the applicable carrier before determining the appropriate next steps.

Damaged Packages

If your order arrives damaged, please contact us as soon as possible at support@siesta101.com within the applicable return period.

Please provide:

  • Your order number.
  • A description of the issue.
  • Clear photographs of the damaged item.
  • Clear photographs of the shipping packaging where relevant.

We will review the information provided and advise you of the appropriate next steps.

For additional information about damaged, defective, or incorrect items, please review our Return and Refund Policy.

Incorrect or Incomplete Addresses

If an order cannot be delivered because the shipping address provided during checkout was incorrect or incomplete, the package may be returned to the sender or otherwise handled according to the carrier's procedures.

If this occurs, please contact us so we can review the available options for your order.

Order Cancellations

Orders can only be cancelled before they are shipped.

  • To request a cancellation, contact us as soon as possible using support@siesta101.com. 
  • Once an order has been shipped, cancellations are no longer possible and must be handled in accordance with our Return and Refund Policy.