Return and Refund Policy

At Siesta101, we want our return and refund process to be clear and straightforward. Please review the information below before requesting a return.

30-Day Return Period

You can request a return within 30 days after delivery. The 30-day return period begins on the date the shipping carrier marks your order as “Delivered”.

Return requests submitted after the 30-day return period will not be accepted.

Return Eligibility

To be eligible for a return, the item must:

  • Be returned in the same condition in which it was received.
  • Be unused and free from damage caused after delivery.
  • Include its original packaging, accessories, labels, and other components supplied with the product, where applicable.
  • Include proof of purchase or the relevant Siesta101 order information.

We reserve the right to decline a refund if a returned item does not meet the conditions described above.

How to Request a Return

Before sending an item back, please contact our customer service team at support@siesta101.com so that we can review your request and provide the appropriate return instructions.

Please include the following information when contacting us:

  • Your full name.
  • Your order number.
  • The item you would like to return.
  • The reason for the return.
  • Photos of the item and packaging if the product arrived damaged, defective, or incorrect.

Please do not send a return before receiving return instructions from our customer service team.

Return Shipping Costs

If you are returning an item because you changed your mind, ordered the wrong item, or no longer want the product, you are responsible for the cost of returning the item.

If you received an incorrect, damaged, or defective item, please contact us before returning it. After reviewing the issue, Siesta101 will provide appropriate return instructions and, when the return is accepted as our responsibility, you will not be charged for the return shipping.

Please note that the free shipping offered on Siesta101 orders applies to the original shipment to the customer and does not automatically include return shipping for change-of-mind returns.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery. If an item arrives damaged, defective, or different from what you ordered, contact us as soon as possible within the applicable 30-day return period.

Please provide your order number, a description of the issue, and clear photographs showing the item and, where relevant, the shipping packaging. Our customer service team will review the information and provide the appropriate next steps.

Refunds

Once your returned item has been received and inspected, we will determine whether the return meets the conditions of this policy.

If your refund is approved, it will be issued to your original payment method within 14 days after approval.

After we issue a refund, your bank, card issuer, or payment provider may require additional processing time before the funds appear in your account. Processing times are controlled by the relevant financial institution.

Refund Amount

Approved refunds will cover the amount paid for the eligible returned item. Because standard shipping is free on Siesta101 orders, there is no standard outbound shipping charge to refund.

Any return shipping costs that are the customer's responsibility are not refundable.

Exchanges

If you would like a different product, please contact our customer service team first. Depending on the circumstances and product availability, we will provide the appropriate return or replacement instructions.

Orders Returned to Sender

If an order is returned to us because of an incorrect or incomplete address supplied during checkout, refusal of delivery, or another delivery issue attributable to the customer, please contact us. We will review the order and explain the available options.

Order Cancellations

Orders can only be cancelled before shipment. If you wish to cancel an order, please contact us as quickly as possible using support@siesta101.com.

Once an order has been shipped, cancellation is no longer possible. In that case, the order will need to be handled under this policy after delivery.

Refund Not Received

If your refund has been approved and more than 14 days have passed since the approval date, first check with your bank, card issuer, or payment provider to determine whether the refund is still being processed.

If you still require assistance, contact Siesta101 at support@siesta101.com.