Return & Refund Policy

1. Overview

This Return and Refund Policy outlines your options and the steps involved in returning, exchanging, or requesting a refund for an item purchased from Siesta101. It should be read together with our Terms of Service, and nothing here limits any rights you already have under applicable consumer protection law.

2. Return and Exchange Window

You have 30 days from the date your order is delivered to request a return or exchange. Requests submitted after that window will not be accepted, unless applicable law requires otherwise.

3. Return and Exchange Conditions

To qualify for a return or exchange, the item must meet the following:

• Still unused and in the same condition you received it
• All original packaging, tags, and accessories included
• Not worn, washed, altered, or damaged
• Only inspected, not used, with no signs of wear

4. Items That Do Not Qualify

We cannot accept a return if the item does not meet the conditions above, was damaged through misuse, or is sent back without approval from us first.

5. How to Request a Return or Exchange

To begin a return or exchange, email us at support@siesta101.com within the return window above and include:

• Your order number
• Details of the item
• The reason for the return
• Photos, where relevant

6. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or is not what you ordered, let us know as soon as possible at support@siesta101.com. Include your order number, a description of the problem, and clear photos. We will review your request and arrange an appropriate fix, whether that is an exchange or a refund to your original payment method, consistent with applicable consumer protection law.

7. Return Shipping

Once your return is approved, we will send you instructions along with the return address. If the return is because of our error or a defective item, we will cover the cost of return shipping. For all other returns, shipping costs are your responsibility. We do not charge any restocking fees.

8. Refunds

Once we receive your returned item, we inspect it, and if it is approved, we issue a refund to your original payment method within 7 business days. How long it takes to actually show up depends on your bank or card issuer.

9. Exchanges

We process exchanges after we have received and approved the returned item. If the item you wanted is unavailable, we will issue a refund instead.

10. Order Cancellations

Want to cancel an order? Email us at support@siesta101.com as soon as you can. You can cancel any time before your order ships. Once it has shipped, cancellation is no longer possible and you will need to follow this Return and Refund Policy instead.

11. Contact Us

Email: support@siesta101.com
Phone: [phone number]